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rex55 collects only the information needed to run your account, process your bKash or Nagad wallet activity, and keep your session secure across devices. This policy explains what we collect, why we collect it, and what choices you have — access and eligibility depend on your local law and applicable eligible regions.
When you open an account with us, we collect the details you enter during registration — your name, contact information, and the credentials you use to log in. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record transaction references and wallet identifiers so your account balance reflects accurately and disputes can be resolved. We do not store your full bKash PIN or Nagad mobile banking password; those stay with the respective wallet provider. We also collect session data — which device you used, the browser type, and the pages you visited inside the lobby. This helps us keep your account consistent whether you return on a phone or switch to a different device later. Cookies support that continuity; you can manage cookie preferences through your browser settings. We may collect location signals at account level to assess whether access is available under local law and eligible region requirements. We do not sell your personal data to third parties for their own marketing purposes. Any third-party service that handles your data on our behalf — such as payment processors for bKash or Nagad routing — operates under contractual obligations that restrict their use of your information.
This policy covers data we handle directly through rex55 — your account, your wallet activity, and your in-lobby session. It does not extend to third-party sites or services that you reach through links we may display, including external payment providers or game studios whose platforms operate under their own policies. Knowing the boundary helps you understand exactly what we are responsible for.
We handle the data you submit during login, account creation and profile updates. This includes your contact details, login credentials and any verification documents you provide. We keep this data only as long as your account remains active or as required by applicable rules.
Transaction records for bKash, Nagad and Rocket deposits or withdrawals are stored at account level. We reference these to reconcile your balance and respond to any wallet query you raise. The wallet provider's own privacy terms govern how they handle data on their side.
Pages you visit, games you open and session duration are logged to maintain account continuity across devices. This data helps us show you the lobby state you left, not a blank page. It is not shared with advertisers.
Game studios such as , and operate their own data environments for game content delivery. Their collection of gameplay event data falls under their respective policies, not ours. We recommend reviewing each studio's own policy if you have specific questions.
You have several practical actions available under this policy. First, you can review the personal details we hold by going to the account settings section after logging in — your registered contact information and linked wallet references are displayed there. If any detail is incorrect, you can submit a correction request directly through the account help route or by contacting our support team with the relevant account identifier. If you want to understand what session data we have stored against your account, you can raise a data enquiry through the support channel listed on the contact page. We will confirm what categories of data exist and how long they are retained. If you decide to close your account, data retention after closure follows the period required under applicable rules — we will explain the exact position when you make that request. We do not act on verbal requests alone; written contact through a verifiable account-linked route is required so we can confirm identity before acting.
Log in and open account settings to see the contact details, wallet references and verification status we currently hold against your profile.
Submit a correction through the support route with your account identifier and the specific field you need updated. We verify identity before making changes.
Contact support in writing to ask what session or transaction data is stored, how long it is retained, and whether any third-party processor has received it.
A closure request triggers a data-retention review. We will explain which records are kept and for how long under applicable rules before we action the closure.
If you have a question about this privacy policy — how your data is used, what we store, or how to correct something — the routes below are how you reach us. We respond to written requests through the channels published on the rex55 site. Access and response timelines depend on applicable rules in your region.
Open the live chat widget from any page while logged in to raise a privacy or data question. Identify your account and describe the specific record or concern you want addressed.
Send a written data request to the support email address published on the rex55 contact page. Include your registered account identifier so we can verify identity and locate your records.
The help centre linked from your account dashboard covers common data and privacy questions. If your question is not answered there, it provides a direct route to submit a formal written request.
We apply access controls so that your account data is only reachable by the processes that need it — your wallet balance is visible to you and to the payment reconciliation system, not to unrelated parts of the platform. Session tokens that keep you logged in across a phone browser or a desktop switch are time-limited; they expire after a period of inactivity so an unattended device does not stay authenticated indefinitely.
Cookies maintain your lobby state and session continuity across devices. You can review and adjust cookie preferences through your browser settings at any time. Functional cookies required for login cannot be disabled without affecting account access.
bKash and Nagad transaction references are stored at account level for balance reconciliation and dispute resolution. We do not retain full wallet credentials. The respective wallet provider handles authentication on their own infrastructure.
We keep your account records for as long as the account is active and for the period required after closure under applicable rules. You can ask us to confirm the specific retention period for any category of data by contacting support in writing.
When we update this policy, the revised version is published on this page with a note indicating what changed. Continued use of your account after a published update means you have had the opportunity to review the new terms.
These are the questions we hear most often about how rex55 handles your account data, wallet records and session information. If your question is not covered here, reach us through the support routes listed on this page.
We share only the transaction references needed for payment reconciliation with the relevant wallet processor — bKash or Nagad — to confirm deposits and withdrawals. We do not sell or pass your wallet details to unrelated third parties. Each processor handles data under their own published policy.
Log in and open account settings to see the details we display there. For a full picture of stored session and transaction data, send a written request to our support email with your account identifier. We will confirm the categories of data held and the retention period that applies.
Yes. Contact support in writing through live chat or email, name the specific field that needs correcting, and include your account identifier. We verify your identity before making any change to ensure the correction is applied to the right account.
After closure, we retain records for the period required under applicable rules — this can include transaction history and identity documents. When you submit a closure request, we will confirm exactly which records are kept and for how long before we action it.
Our policy covers data we handle at account and session level. Game studios like CQ9, PG Soft, Habanero, Joker and Bigtime Gaming operate their own data environments for game content delivery. Their handling of gameplay event data falls under their own respective policies.
Session cookies allow rex55 to recognise your account across devices so the lobby restores your previous state. You can manage cookie preferences in your browser. Disabling functional cookies will affect login and session continuity, so your device may not retain your account state between visits.